Privacy Policy

1. About Fittech

Fittech ("we") provides a personalized fitness experience for users ("you"). Our platform at https://fittech.guru/ creates customized workout plans based on the information you provide and expert-backed insights ("fitness program" or "service"), designed to help you improve your health, strength, and overall performance. Our mission is to make you healthy, strong, and confident.

You can always contact us at coach@fittech.com with any questions, concerns, or requests.

2. Purpose of this policy

We respect your privacy and are committed to protecting your personal data. This privacy policy explains the categories of data we collect, how and why we process it, the legal bases for processing, your rights under GDPR, our third-party payment processors, the use of cookies, data retention practices, and the security measures we have in place to safeguard your information. For information about our services and user responsibilities, please review our Terms of Use.

3. Personal Data We Collect

For the purpose of providing our service to you, you may provide us with the following data:

  1. Your email address
  2. Your first name or nickname
  3. Your surname (optional)
  4. Your date of birth
  5. Your biological sex
  6. Your preferred workout times and days
  7. Your workout location (home or gym)
  8. Your country of residence (for tax purposes and time zone settings)

Additionally, during your use of our platform, we collect:

  1. Your exercise history within our fitness programs, including timestamps, rest times, and records of training sessions
  2. Your feedback on each training session (if provided)
  3. The weights used during your fitness session

Body Analysis Photos

To provide a personalised fitness program, our platform may request you to upload two photos:

  1. one front-facing photo
  2. one side-view photo

These photos are strictly used for body analysis purposes to assess your body fat percentage, muscle composition, and other relevant physical factors that impact the customization of your program. They will be stored temporarily and deleted after one month following the analysis. After deletion, we generate an abstract, non-identifiable character representation ("dot-character") of your body structure, which is retained solely for program optimization purposes. This abstract representation does not contain personally identifiable information.

4. How We Collect Data

We collect your data through the following methods:

  • Directly from you when you sign up and enter information into our platform.
  • Through your use of the application, where we collect data related to your workout performance (e.g., exercise history and weights used).
  • With your explicit consent, when uploading body analysis photos.

We do not collect data from external sources without your consent.

5. Purpose of Data Collection

We collect and process your data to:

  • Create and manage your account on our platform
  • Generate personalized fitness programs based on your fitness levels and goals
  • Analyze your body composition (concerning the collection of body analysis photos)
  • Provide insights and feedback to improve workout efficiency
  • Track progress and enhance your user experience
  • Provide you with customer support and address technical issues
  • Ensure compliance with legal, tax, and administrative requirements

6. Our Legal Basis

We process your data in compliance with applicable laws. The legal bases for processing your data include:

  • Performance of a Contract: When you sign up for our services, we process your data, including health and fitness-related information, to create an account, customised fitness programs, and provide trainer support. This processing is necessary to fulfill our contractual obligations.
  • Consent: We request your consent before processing your data. You may withdraw your consent at any time without affecting the lawfulness of prior processing.
  • Explicit Consent: We process your body analysis photos based on your explicit consent, and a separate consent will be requested before collecting the body analysis photos. You have the right to withdraw your consent at any time, after which we will delete your photos and any related data.
  • Legitimate Interests: We may process certain non-sensitive data for platform improvements, fraud prevention, and security. We ensure our legitimate interests do not override your rights.
  • Compliance with Legal Obligations: We may process personal data to comply with tax laws or regulatory obligations.

7. Data Sharing with Third Parties

We do not sell or share your data with third parties. Only your email address is shared with Stripe, our third-party payment processor, to ensure secure transactions. We do not store your payment details. Stripe's privacy policy can be reviewed at https://stripe.com/en-nl.

8. Cookies and Analytics

We use cookies to enhance functionality and improve your experience. These include:

  • Session cookies to maintain login sessions.
  • Google Analytics (collected anonymously) to understand user engagement and improve the quality of our services.

You may manage cookie preferences through your browser settings.

9. Data Retention & Removal

Your data is retained only as long as necessary for providing services. You may request deletion at any time. Once the removal request has been received and confirmed, all requested data will be permanently deleted within one week.

Body analysis photos are stored temporarily and automatically deleted after one month.

10. User Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): Request deletion of your data.
  • Restriction: Limit processing in certain circumstances.
  • Data Portability: Receive a structured copy of your data.
  • Object to Processing: Withdraw consent for non-essential processing.

You can exercise all these rights by contacting us at coach@fittech.com.

11. Security Measures

We implement appropriate safeguards to protect your data:

  • Limited server access: Only authorized personnel can access stored data.
  • Encryption: Your data (including body analysis photos) is encrypted during transmission and storage.
  • Secure payments: Transactions are handled via Stripe's encrypted and GDPR-compliant system.

While we take reasonable security measures, no system is completely secure. If you suspect a data breach, please contact us at coach@fittech.com immediately.

12. Changes to This Policy

We may update this privacy policy periodically. Make sure to review the privacy policy regularly on https://fittech.guru/.

13. Contact Us

If you have any questions or requests about this privacy policy or your data rights, please contact us at coach@fittech.com.